Education and tailored services

Training for municipality staff

The training gives information and practical advice on how to meet a person with an immigrant background in customer service. How do you take cultural differences into consideration when meeting a person with a refugee background to build trust and common understanding? What are the main areas of support? How do you prevent misunderstandings? The training may, if needed, include information on how to use interpreters successfully.

The training includes many tips and examples which can be used in customer service to succeed in your work.

The training can be tailored to certain professional groups to meet their specific needs; for example, different trades within public services, careers advisers, etc.

The training offers information and tools for multicultural interactions and different customer cases including practical examples and research findings in an interesting package.

The training includes:

Common concepts and processes, refugees as social services customers, challenges and special needs in customer service, best practices derived from international research.

The training suits, for example, municipalities’ social directors, social workers, family workers and support staff in student welfare and child protection. The training will be tailored according to the trainees’ needs and can be adapted to suit educational staff, day care staff and students.

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Education for refugees/immigrants

During their Living Passport training, the immigrant will learn basic skills and knowledge around how to live in a block of flats, apartment upkeep and daily chores, how to live safely, and how to be careful with the interior of the apartment, responsibly and energy efficiently. The training teaches new and sustainable conduct and skills to replace any which are not so appropriate.

The Living Passport training also educates immigrants on living peacefully, taking the neighbours and the community into consideration and preventing disagreements and prejudice in the neighbourhood and building. In addition to the immigrant, apartment owner and neighbours, the municipality also benefits from this training, for example in accelerating integration and in reduced costs of repairing apartments due to inappropriate living habits.

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During the Live Safely training, people will learn how to live safely (fire, electricity, water) and appropriately to their living quarters in Finland.

The training addresses matters on which people from different living cultures, habits, buildings and home equipment and with different backgrounds may not have an understanding or knowledge. In a worst case scenario, this may lead to serious safety risks. The training endeavours to reduce these risks in addition to reducing smaller damage to equipment and apartments. The training increases live safely skills.

The training is low on written information and encourages direct action. It is set out in a new active and functional way. The students get adequate information about Finnish working life. They go through the most important rules and habits of Finnish working life and how to agree on work or work training assignments. However, the focus of the training is to actively seek work or work training through practical visits.

The aim of Quick Start is to bring out the students’ own capabilities and areas of interest and guide and encourage them to independently and actively seek employment by visiting interesting companies directly.

Training for entities working with refugees

The training gives information and practical advice on how to meet a person with an immigrant background in customer service. How do you take cultural differences into consideration when meeting a person with a refugee background to build trust and common understanding? What are the main areas of support? How do you prevent misunderstandings? The training may, if needed, include information on how to use interpreters successfully.

The training includes many tips and examples which can be used in customer service to succeed in your work.
The training suits everyone who wants to develop their knowledge and understanding on how to communicate with people with a refugee background. The lessons learned can also be utilised in the participants’ personal lives.

The training can be tailored to certain professional groups to meet their specific needs; for example, different trades within public services, careers advisers, etc.

Tailored services

We offer tailored solutions and services to municipalities and other organisations who work with integration, refugee matters or immigration.

In order to be successful in integration, the basics must be in order. A place to live, basic public services (health, schools, social benefits) and social relations are of the utmost importance. If someone has arrived as an asylum seeker or refugee, they often need other special support in their everyday life.

The services may be in connection to expertise, development, additional resources or regional co-operation. Nothing is too big or small for us, and we are open to developing and testing entirely new ways of working. We work flexibly and in appropriate ways.

How can we strengthen, ease or further your operations or offer more resources to support your work? Contact us and we’ll discuss different options.

More information and contact details:

Liisa Ojala
Development manager
tel. 050 438 5510
firstname.lastname (at) setlementti.fi